Privacy Policy - Lovelane VIP

1.1 Information We Collect

When you use Lovelane VIP’s matchmaking feature, we collect the following information to generate compatible matches:

Basic profile information (name, age, gender)
Match preferences (preferred age group, gender, country, relationship type)
Optional details you choose to provide in your profile

We do not collect sensitive personal information unless you voluntarily submit it.

1.2 How We Use Your Information

Your information is used exclusively to:

Generate compatible matches using our matchmaking algorithm
Personalize and improve your match suggestions
Enhance your overall user experience within the app

No human/admin reviews your information for matchmaking.
All match generation is automated.

1.3 How Your Information Is Shared

We value your privacy.
Lovelane VIP:

Does NOT share your data with external matchmakers
Does NOT sell or rent your information to third parties
Does NOT send your personal details outside the app

Profiles shown to you within the app are generated by our algorithm based on compatibility.
Your information is visible only to other users as part of your public profile, as intended in a dating/matchmaking environment.

1.4 Automated Matchmaking & User Safety

Match recommendations are generated by an automated system.
However:

The algorithm does not guarantee accuracy or compatibility
Users are responsible for interactions
You should interact safely and responsibly within the app

Lovelane VIP does not manually verify every user profile, but may use automated tools to detect suspicious behavior.

5. Push Notifications

We may send push notifications related to:

New matches
Profile interactions
Important feature updates

You may turn off notifications at any time through your device settings.

6. Data Storage & Security

We take security seriously.
Your data is:

Stored securely using industry-standard encryption
Accessible only to authorized personnel for operational purposes
Protected from unauthorized access, misuse, or disclosure

We retain your information only as long as necessary to provide matchmaking services or as required by law.

7. User Rights

You may request:

Access to the data we hold about you
Correction of inaccurate information
Deletion of your matchmaking data or entire account
Restriction of certain data uses

To exercise these rights, contact us at: support@lovelane.vip

The Online Gift Delivery Marketplace (“Marketplace”) in the Lovelane VIP app allows users to browse, order, and send physical gift items globally.
This section explains how we collect, use, and share information when you use this feature, in compliance with Apple App Store requirements.

2.1 Information We Collect

When you place an order through the Marketplace, we collect the following information:

A) Personal Information

Full name
Email address
Phone number
Delivery address (recipient name, address, phone)
Country, state, postal code

B) Order Information

Items selected
Cart and checkout data
Delivery preferences
Order notes (if provided)

C) Payment Information

Payment details are handled securely by Stripe. We do not store or process your card information on our servers. Stripe may collect:

Payment method
Billing details
Device identifiers
Transaction metadata

Stripe processes payments according to its own Privacy Policy.

D) Device & Technical Information

Device type
IP address
Logged errors and crash diagnostics

Used strictly to improve app performance.

2.2 How We Use Your Information

We use the collected information to:

Process your order
Validate delivery address and availability
Communicate order updates
Provide customer support
Fulfill delivery through our third-party partner
Prevent fraud and ensure secure ordering
Improve the Marketplace experience

We do not use your Marketplace information for advertising or profiling.

2.3 Sharing of Information

To fulfill your order safely and legally, we share limited information with the following parties:

A. Third-Party Delivery Partner (Ace of Hearts Gift Baskets)

Your order information including recipient details, delivery address, and product selection is shared with:

Ace of Hearts Gift Baskets and their fulfillment network.
This information is shared only to process, dispatch, and deliver your gift order.

Delivery timelines, serviceability, coverage areas, and restrictions are governed by their Delivery Policy:

B. Stripe Payment Gateway

Stripe receives only the information required to securely complete your payment.
We do not store credit or debit card numbers.

Stripe Privacy Policy:
https://stripe.com/privacy

C. Legal, Safety, and Compliance

We may share information if required:

To comply with applicable laws
To investigate fraud or misuse
To protect our rights, users, and platform security

2.4 Delivery Location & Service Availability

Delivery availability depends on the service areas maintained by our partner.
We do not control delivery restrictions, delays, or regional limitations.

Users can view the official list of supported delivery locations:
https://www.aceofheartsgiftbaskets.com/delivery_area.php

Before placing an order, you agree to review these third-party delivery terms.

2.5 User Consent

By placing an order in the Marketplace, you consent to:

Sharing your delivery information with our fulfilment partner
Sharing required payment information with Stripe
Following third-party delivery terms and availability

At checkout, you will be prompted to confirm:
“I understand that my delivery details will be shared with Ace of Hearts Gift Baskets for order fulfillment.”

2.6 Data Retention

We retain order and delivery information only as long as necessary to:

Fulfill your order
Provide customer support
Comply with financial or legal obligations

Payment information is never stored on our servers.

2.7 Data Security

We use industry-standard security systems to protect user data, including:

Encrypted data transmission
Secure server storage
Restricted access controls
HTTPS enforcement across all requests

Stripe provides PCI-compliant payment handling.

2.8 Third-Party Website Notice

The App interacts with:

Ace of Hearts Gift Delivery API: https://gboapi.readme.io/reference/getting-started
Stripe Payment Gateway: https://stripe.com/in/payments

You agree to their terms and policies when applicable. These websites operate independently and follow their own privacy practices.

The AI Educational Coach (“AI Coach”) is an interactive feature inside Lovelane VIP that provides personalized educational guidance by asking users questions and generating responses based on their answers. This section explains how data is collected and used when you interact with this feature.

3.1 Information We Collect

When you participate in the AI Coach sessions, we may collect:

A. User Responses

Your answers to the questions asked by the AI Coach, which may include:

General lifestyle preferences
Communication habits
Confidence, etiquette, or personality-related inputs
Relationship expectations and boundary preferences

B. Interaction Data

This includes:

Which questions you completed
Response selections or typed inputs
Session progress and feature usage patterns

C. Optional Information

If you voluntarily share additional details in your answers, those may be processed to personalize the guidance.
We do not request or require sensitive data such as medical history, mental health conditions, political views, religion, sexual content, or financial details.

3.2 How We Use Your Information

Your data is used solely for:

Generating personalized educational guidance through the AI
Improving the relevance of AI-driven content
Enhancing user learning and self-improvement experience
Maintaining session continuity and feature functionality

Not used for:

Advertising
Behavioural tracking
Selling user data
Psychological diagnosis
Medical or therapeutic analysis

The AI Coach provides general educational support only.

3.3 How Your Information Is Processed

Your responses may be processed by:

Lovelane VIP’s internal AI system, or
Secure third-party AI service providers: https://openai.com/index/openai-api/

Processing is done only to:

Interpret your inputs
Generate personalized educational guidance
Improve system performance and accuracy

All third-party processors comply with industry-standard privacy and data protection requirements.

3.4 Information We Do Not Collect

The AI Coach does not intentionally collect:

Medical or psychological conditions
Governmental or identity numbers
Sexual content or explicit material
Biometric data
Payment information
Location data (unless provided by user)
Data used for tracking across other apps

If a user accidentally shares sensitive data, it is used only to complete the session and not stored, analyzed, or used for identification.

3.5 Data Sharing

We do not share AI Coach user responses with:

Advertisers
Social networks
External partners unrelated to AI processing

Your information is shared only with:

AI processing service providers: https://openai.com/index/openai-api/
Compliance purposes (when required by law or to prevent misuse)

We do not sell or rent your data.

3.6 Data Retention

Your responses may be stored temporarily to:

Generate personalized guidance
Maintain your progress
Improve your educational experience

We retain AI Coach data only as long as necessary for the intended purpose or as required by law. Users may request deletion of their AI Coach data at any time.

3.7 User Responsibilities

For safety and compliance:

Do not provide medical, mental-health, or crisis-related information
Do not enter sensitive or unnecessary personal information
Understand that AI-generated responses are educational, not professional advice

3.8 Safety Disclaimer

The AI Coach is not intended to:

Diagnose emotional or psychological conditions
Provide therapy or counseling
Replace professional support

If you need emotional, psychological, or crisis-related help, please seek assistance from a qualified professional or local emergency services.

3.9 Your Rights

You may request to:

Access your AI Coach data
Correct your inputs
Delete your responses
Opt-out of AI personalization

Contact: support@lovelane.vip

This Privacy Policy explains how Lovelane VIP ("we," "our," or "us") collects, uses, shares, and protects your information when you use the Lovelane VIP Dating Feature ("Feature") inside the Lovelane VIP mobile application ("App").
By creating an account or using this Feature, you agree to the collection and use of your information as described in this policy.

4.1 Information We Collect

We collect different types of information in order to operate the Dating Feature, enable matching, ensure user safety, and improve the App.

4.1.1 Account & Registration Information

When you create a Lovelane VIP account or use the dating module, we collect:

Full name
Date of birth (to verify you are 18+)
Gender
Sexual orientation or preference (optional)
Email address or phone number
Password (encrypted)

4.1.2 Profile Information

When you build your profile or update it, we collect:

Profile photos
Bio / self-description
Hobbies and interests
Lifestyle information (optional)
Your preference selections (e.g., Men, Women)
Dating/relationship goals
Group categories you join (e.g., fitness, travel, books)

This information helps personalize matching and group recommendations.

4.1.3 KYC & Identity Verification Data

If you participate in KYC (Know Your Customer) verification:

Government-issued ID
Selfie / verification photo
Age and identity confirmation status
Fraud-prevention metadata

We store this information securely and only to :

confirm authenticity
prevent fake accounts
enhance user trust and safety

4.1.4 User-Generated Content (UGC)

We collect and process content you upload or submit, including:

Photos
Bios
Interests
Group participation
Swipe actions
Likes, dislikes, super likes
Match interactions

We use UGC for profile display, matching, and community safety.

Your content must follow our Community Guidelines.

4.1.5 Swipe, Match & Discovery Information

To enable matching, we collect:

Swipe actions (like / dislike)
Time and frequency of app usage
Profiles you view
Matches you receive
Unmatches, blocks, and reports

This helps improve compatibility recommendations.

4.1.6 Group Feature Information

When you join a group:

Group category
Group membership data
Your profile becomes visible to group members with similar interests.
You cannot message members unless both users like each other.

4.1.7 Conversations (If messaging is enabled after match)

Once a match occurs, users may exchange messages. We may collect:

Text messages
Media shared inside chats
Reactions or interactions

We do not scan or read messages for advertising.

Messages may be scanned automatically for safety, fraud detection, or policy violations.

4.1.8 Device & Technical Information

We collect:

Device model
OS version
IP address
App version
Unique device identifiers
Mobile network information
Crash reports
Analytics data

This helps improve app performance and stability.

4.1.9 Location Information (If enabled)

If you allow location access:

Approximate location
Country & city for matching
To show nearby profiles or groups

We do not track your exact live location unless required for a feature you activate.

4.2 How We Use Your Information

We use the collected data to:

4.2.1 Provide Core Matching Features

Show compatible profiles
Enable swipe interactions
Calculate algorithmic matches
Display profiles in groups
Enable messaging after mutual like

4.2.2 Personalize Your Experience

Improve match quality
Suggest groups based on your interests
Offer onboarding recommendations

4.2.3 Ensure Safety & Prevent Abuse

We use your data to:

Detect fake accounts
Identify harmful behavior
Enforce bans
Moderate user-generated content
Support report/block actions
Detect bots, harassment, scams

KYC data helps confirm authenticity.

4.2.4 Communicate With You

Match notifications
Likes and activity alerts
Updates on groups
Policy changes and announcements
Customer support responses

4.2.5 Improve & Develop the App

We analyze performance data to:

Fix bugs
Optimize features
Develop new matching systems
Enhance user experience

4.3 How We Share Your Information

We do NOT sell your personal data.

4.3.1 Information Shared With Other Users

Users interacting with the Dating Feature may see:

Your name
Age
Profile photos
Bio
Interests
Dating preferences

Users cannot message you until both like each other.

4.3.2 Third-Party Service Providers

We may share necessary data with:

Cloud hosting providers
Image storage providers
Analytics tools
Safety and moderation systems
KYC verification partners
Notification service providers

All third parties follow strict privacy requirements.

4.3.3 Legal Compliance

We may share information if required to:

Comply with laws
Respond to legal requests
Prevent fraud or harm
Enforce safety policies

4.4 Data Storage & Security

We use industry-standard security practices:

Encryption
Access controls
Firewalls
Regular audits
Encrypted KYC storage

No system is 100% secure, but we take necessary precautions.

4.5 Your Rights

Depending on your region, you may have rights to:

Access your data
Correct inaccurate information
Request deletion of your data
Download your data
Withdraw consent

You can delete your account at any time in the app.

4.6 Retention Policy

We retain data only as long as necessary to:

Provide dating services
Comply with legal obligations
Prevent fraudulent or harmful behavior

When you delete your account: Most data is deleted within a reasonable period. Some data may be retained for fraud prevention.

4.7 Children's Privacy

Lovelane VIP's all Features are strictly 18+ only.

We do not permit minors to use the app.

If an underage account is detected, it is deleted immediately.

4.8 Cookies & Tracking

We do not track users across other apps or websites. We may use:

App analytics
In-app session tracking
Crash reporting tools

All aligned with App Store rules.

4.9 International Data Transfers

Your data may be processed on servers outside your region. We use appropriate safeguards per global privacy laws.

4.10 Changes to This Policy

We may update this policy to reflect changes in our services or regulations. Material changes will be communicated through the App.

By using the matchmaking feature, you consent to:

The processing of your information by our algorithm
Display of your profile to other users as part of matchmaking
Receiving match-related notifications

If you do not agree, please refrain from using this feature.

We may use third-party analytics or crash-reporting tools to improve app performance.

These tools do not receive your matchmaking preferences or personal profile details.